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checkout","\u002Fen\u002Foauth\u002Fagent-checkout","en\u002F4.oauth\u002F9.agent-checkout","sporty-cart-shopping",{"id":313,"title":245,"body":314,"description":900,"extension":901,"links":902,"meta":903,"navigation":904,"path":246,"seo":905,"stem":247,"__hash__":908},"docs_en\u002Fen\u002F3.members\u002F2.booking.md",{"type":315,"value":316,"toc":882},"minimark",[317,321,326,334,388,398,402,485,490,493,542,546,567,571,574,611,625,629,639,650,654,677,681,693,707,710,714,717,726,757,760,770,780,784,798,809,822,826],[318,319,320],"p",{},"Your club decides which courts you can book, how far ahead, for how long, and what it costs. The app shows you what your membership allows.",[322,323,325],"h2",{"id":324},"finding-a-free-court","Finding a free court",[318,327,328,329,333],{},"Open ",[330,331,332],"strong",{},"Court Booking"," from the menu or the home page.",[335,336,337,341,364,379,385],"ul",{},[338,339,340],"li",{},"Change the day with the date at the top, the arrows, or by swiping.",[338,342,343,344,347,348,351,352,355,356,359,360,363],{},"Switch the view between ",[330,345,346],{},"In detail",", ",[330,349,350],{},"Day"," and ",[330,353,354],{},"Week",". In the week view choose ",[330,357,358],{},"Show by days"," or ",[330,361,362],{},"Show by court",".",[338,365,366,367,370,371,374,375,378],{},"Free slots are marked ",[330,368,369],{},"Available",", taken ones ",[330,372,373],{},"Booked",". ",[330,376,377],{},"Show price list"," shows the club's price list if it has published one.",[338,380,381,382,363],{},"A video icon next to a court means it has a camera for ",[330,383,384],{},"match recording",[338,386,387],{},"If the club has several locations, pick one first.",[318,389,390,391,394,395,363],{},"Prefer to start from the time? ",[330,392,393],{},"Book a time slot"," lists the free times for a day; pick a time, then ",[330,396,397],{},"Choose a court",[322,399,401],{"id":400},"making-a-booking","Making a booking",[403,404,405,411,449,471],"ol",{},[338,406,407,408,363],{},"Tap the free slots you want on a court — each shows its price — then tap ",[330,409,410],{},"Next",[338,412,413,416,417],{},[330,414,415],{},"Booking options:"," add the people you're playing with.\n",[335,418,419,425,431,437,443],{},[338,420,421,424],{},[330,422,423],{},"Add a partner to the reservation"," searches the club's members; people you've played with recently are listed first.",[338,426,427,430],{},[330,428,429],{},"For couples"," lets you book as a doubles pair.",[338,432,433,436],{},[330,434,435],{},"Add guest"," adds someone who isn't a member, with their name and email.",[338,438,439,442],{},[330,440,441],{},"Book for the competition"," links the booking to a league or tournament match.",[338,444,445,446],{},"Some memberships require a partner: the app says ",[330,447,448],{},"You must add a player to the reservation.",[338,450,451,454,455,458,459,462,463,466,467,470],{},[330,452,453],{},"Confirmation:"," check the court, date, time and ",[330,456,457],{},"Total price",", and how long you can still cancel (",[330,460,461],{},"Possibility of cancellation","). You can add a ",[330,464,465],{},"Remark",", and the club may offer ",[330,468,469],{},"Products and services"," to add, such as match recording.",[338,472,473,474,477,478,481,482],{},"Choose ",[330,475,476],{},"Book"," (or ",[330,479,480],{},"Book and pay"," if your membership requires paying upfront). You'll see ",[330,483,484],{},"Court booked successfully.",[486,487,489],"h3",{"id":488},"booking-rules-you-may-run-into","Booking rules you may run into",[318,491,492],{},"These come from your club and your membership:",[335,494,495,508,518,527,533],{},[338,496,497,500,501,347,504,507],{},[330,498,499],{},"Length:"," courts are booked in 30, 60 or 90-minute slots. You may see ",[330,502,503],{},"You can't book just 30 minutes.",[330,505,506],{},"One reservation can be a maximum of 2 hours.",", or a rule that you must book exactly 90 consecutive minutes.",[338,509,510,513,514,517],{},[330,511,512],{},"No gaps:"," some clubs don't allow a booking that leaves a 30-minute gap nobody else can use (",[330,515,516],{},"A court booking cannot leave a 30-minute gap.","). Close to the start time this rule may be lifted.",[338,519,520,523,524],{},[330,521,522],{},"How far ahead:"," the calendar stops at your membership's limit: ",[330,525,526],{},"Your membership … allows booking … days in advance.",[338,528,529,532],{},[330,530,531],{},"How many at once:"," your membership may limit how many active bookings you can hold; the confirmation shows your current total.",[338,534,535,538,539,363],{},[330,536,537],{},"Courts members can't book:"," some courts are for staff or certain memberships only; you'll see ",[330,540,541],{},"Reservation not possible",[486,543,545],{"id":544},"repeating-bookings","Repeating bookings",[318,547,548,549,552,553,556,557,347,560,359,563,566],{},"If your membership lets you book more than two weeks ahead, the confirmation step offers ",[330,550,551],{},"Recurring time slot",": repeat ",[330,554,555],{},"By day"," between two dates or ",[330,558,559],{},"By number of weeks",[330,561,562],{},"Every week",[330,564,565],{},"Every other week",". Only slots that are free are booked.",[322,568,570],{"id":569},"paying-for-a-booking","Paying for a booking",[318,572,573],{},"If your club takes payments in the app, you choose how to pay after booking. You'll see only the options your club offers:",[335,575,576,596,605],{},[338,577,578,581,582,587,588,591,592,595],{},[330,579,580],{},"Card"," — pay online by card, Apple Pay or Google Pay. If you have a ",[583,584,586],"a",{"href":585},"\u002Fen\u002Fmembers\u002Fpayments#saved-card","saved card"," it is used automatically (",[330,589,590],{},"Paying with Visa ···· 4242",", with ",[330,593,594],{},"Change"," to use another). A card processing fee may apply; the app tells you if it does.",[338,597,598,601,602,363],{},[330,599,600],{},"Wallet"," — pay from your prepaid balance at the club. Older versions of the app call it ",[330,603,604],{},"eInvoice",[338,606,607,610],{},[330,608,609],{},"Credits"," — use your membership's free minutes. The app shows how many minutes the booking takes and how many you have.",[318,612,613,616,617,620,621,624],{},[330,614,615],{},"Pay later"," leaves the booking unpaid; you can pay from ",[330,618,619],{},"My reservations"," with ",[330,622,623],{},"Pay",". If your membership requires paying upfront, there is no Pay later: a booking that isn't paid within the time the app shows is cancelled automatically.",[486,626,628],{"id":627},"splitting-the-cost","Splitting the cost",[318,630,631,632,359,635,638],{},"When booking with others, you may be able to choose ",[330,633,634],{},"Pay everything",[330,636,637],{},"Pay your share",". Your partners get a notification with their share. If they don't pay by the deadline, the amount you authorised is charged.",[318,640,641,642,645,646,649],{},"Some clubs also let you leave ",[330,643,644],{},"open seats"," on a booking. Other members can take them from the court calendar, or you can share an invite link with ",[330,647,648],{},"Invite players","; whoever joins pays their share.",[486,651,653],{"id":652},"when-a-payment-fails","When a payment fails",[335,655,656,662,668],{},[338,657,658,661],{},[330,659,660],{},"Your card was declined. Try again or change your card."," — try again or use another card.",[338,663,664,667],{},[330,665,666],{},"You don't have enough funds to pay your bill."," — your wallet balance is too low; top it up or pay by card.",[338,669,670,671,359,674,363],{},"If a payment went wrong and money was taken, use ",[330,672,673],{},"Report a payment problem",[583,675,676],{"href":270},"Report a problem",[322,678,680],{"id":679},"your-bookings","Your bookings",[318,682,683,685,686,351,689,692],{},[330,684,619],{}," (from your picture menu, or the home widget) lists your bookings under ",[330,687,688],{},"Active",[330,690,691],{},"Past",". Tap one to open it on the court calendar.",[318,694,695,696,347,699,702,703,706],{},"From a booking you can ",[330,697,698],{},"Add player",[330,700,701],{},"Send a message"," to the other players, and — if your club allows it — ",[330,704,705],{},"Enter the result"," afterwards.",[318,708,709],{},"You can't move a booking to another time yourself: cancel it and book again, or ask the club.",[322,711,713],{"id":712},"sync-your-bookings-to-your-calendar","Sync your bookings to your calendar",[318,715,716],{},"Your bookings can appear in the calendar app on your phone or computer, and keep themselves up to date there. A new booking shows up, one the club moves is moved, and a cancelled one disappears. Each one has the court, the club's address and who is playing. Bookings you play in or coach are included; past ones stay for 30 days.",[318,718,473,719,722,723,725],{},[330,720,721],{},"Sync with calendar"," in ",[330,724,619],{}," or on the bookings card on your home screen. The app gives you your own private link and three ways to use it:",[335,727,728,738,748],{},[338,729,730,733,734,737],{},[330,731,732],{},"Add to Google Calendar"," opens Google Calendar with the link filled in. Confirm with ",[330,735,736],{},"Add",". This also works for the Google Calendar app on Android, once it has synced.",[338,739,740,743,744,747],{},[330,741,742],{},"Add to Apple Calendar"," opens the Calendar app on an iPhone, iPad or Mac. Confirm with ",[330,745,746],{},"Subscribe",". Not offered on Android.",[338,749,750,753,754,363],{},[330,751,752],{},"Copy subscription link"," is for Outlook and any other calendar. Paste the link where the calendar lets you add one from the internet. In Outlook, that's ",[330,755,756],{},"Add calendar → Subscribe from web",[318,758,759],{},"Your calendar checks for changes on its own schedule, so a change can take a while to appear. Apple Calendar and Outlook let you choose how often in the calendar's settings. Google Calendar decides for itself and can take several hours.",[318,761,762,765,766,769],{},[330,763,764],{},"Keep the link to yourself."," Anyone who has it can see your bookings. If you shared it by mistake, choose ",[330,767,768],{},"Create a new link",": calendars using the old link stop updating, and you add the new one the same way.",[771,772,773,774,777,778,363],"note",{},"If your calendar shows a ",[330,775,776],{},"Reconnect your SportyPlus calendar"," event, you subscribed with an older link that no longer updates. Remove that calendar, then add your bookings again with ",[330,779,721],{},[322,781,783],{"id":782},"cancelling-a-booking","Cancelling a booking",[318,785,473,786,477,789,792,793,722,796,363],{},[330,787,788],{},"Cancel reservation",[330,790,791],{},"Cancel"," on the booking) and confirm. To cancel several at once, use ",[330,794,795],{},"Mark all",[330,797,619],{},[335,799,800,803,806],{},[338,801,802],{},"Only the person who made the booking can cancel it.",[338,804,805],{},"You can cancel up to the deadline your membership sets. After it, the app says cancellation is no longer possible — contact the club.",[338,807,808],{},"School and training-group sessions can't be cancelled by members.",[318,810,811,814,815,818,819,821],{},[330,812,813],{},"What happens to the money:"," free minutes go back to your balance; a card payment that the club hasn't collected yet is released on your card; a paid booking is otherwise refunded to your ",[330,816,817],{},"wallet at the club",", and the app tells you so before you confirm. For any other refund, use ",[583,820,676],{"href":270}," and choose your club.",[322,823,825],{"id":824},"extras","Extras",[335,827,828,842,856,866,872],{},[338,829,830,833,834,837,838,841],{},[330,831,832],{},"Match recording."," On courts with a camera, the booking may offer ",[330,835,836],{},"Record your match",". Every player in the booking gets the recording in the app under ",[330,839,840],{},"My recordings",", where you can download or share it. You can also allow the recording to be used for AI analysis.",[338,843,844,847,848,851,852,855],{},[330,845,846],{},"Door code and lights."," At clubs with access control, the app shows a ",[330,849,850],{},"Door opening code"," after you book, also on the home page. Clubs with remote lights or locks show an ",[330,853,854],{},"Access Control"," box with buttons that work around your booking time.",[338,857,858,861,862,865],{},[330,859,860],{},"Waiting list."," If a slot is taken and your club allows it, ",[330,863,864],{},"Notify me if it becomes available."," tells you when it frees up.",[338,867,868,871],{},[330,869,870],{},"Weather."," For outdoor courts the calendar warns when rain is likely.",[338,873,874,877,878,881],{},[330,875,876],{},"Find a partner."," ",[330,879,880],{},"Find a player!"," lets you post an ad for a match — linked to a booking you already have, or as an open ad — and accept the players who sign up.",{"title":883,"searchDepth":884,"depth":884,"links":885},"",2,[886,887,892,896,897,898,899],{"id":324,"depth":884,"text":325},{"id":400,"depth":884,"text":401,"children":888},[889,891],{"id":488,"depth":890,"text":489},3,{"id":544,"depth":890,"text":545},{"id":569,"depth":884,"text":570,"children":893},[894,895],{"id":627,"depth":890,"text":628},{"id":652,"depth":890,"text":653},{"id":679,"depth":884,"text":680},{"id":712,"depth":884,"text":713},{"id":782,"depth":884,"text":783},{"id":824,"depth":884,"text":825},"How members book a court, add players, pay, and cancel a booking in the SportyPlus app.","md",null,{},{"icon":16},{"title":906,"description":907},"Booking a court as a member","Book a court in the SportyPlus app, add partners, pay online, cancel a booking, and use match recording and door codes.","aHprbAWDMQK5WW15xhPkeAlfAcFyjr7g4N84erJENnY",[910,912],{"title":243,"path":239,"stem":240,"description":911,"icon":173,"children":-1},"How club members get the SportyPlus app, create an account, join a club and find their way around.",{"title":249,"path":250,"stem":251,"description":913,"icon":104,"children":-1},"How members buy a membership, top up and use their club wallet, save a card, find invoices, and buy from the club shop.",1792420865161]