Getting help

Report a problem

Report a problem is in your picture menu and the main menu. First choose who it's for:

• A problem at your club — a court, the lights or other equipment, a vending machine, or a refund. The club's staff get it.
• A problem with the app — a payment, a wrong score or standings, a booking that didn't work, signing in, or something not working. The SportyPlus team gets it.

Pick what it's about, describe what happened, and add up to five photos. For problems with the app, a screenshot of the screen you were on is attached automatically; you can remove it. Choose Send. You'll get an answer by email, and Reported problems in your menu shows the status of each report.

Some screens have a shortcut: Report a wrong score on a match result, and Report a payment problem after a failed payment.

Common questions

How do I cancel a booking? Open it from My reservations and choose Cancel reservation. You can cancel up to the deadline your membership sets; only the person who booked can cancel. See Cancelling a booking.

Where does my money go when I cancel? Free minutes go back to your balance. A card payment the club hasn't collected yet is released. Otherwise the amount goes to your wallet at the club. See Cancelling a booking.

Why can't I book this court or time? Your club and your membership decide which courts you can book, how far ahead, for how long and how many at once. The app says which rule applies. See Booking rules.

How do I pay by card? After booking, choose Card. Save a card under Connected accounts to use it at every club. See Paying for a booking.

What is the wallet (eInvoice)? A prepaid balance at your club that you top up and pay from. See Wallet.

How do I join a club or buy a membership? See Joining a club and Memberships.

How do I sign up for a league or tournament? See Leagues.

My result is wrong. If it isn't confirmed yet, the other side can dispute it. If it is confirmed, choose Report a wrong score on the result.

I forgot my password. Choose Forgot your password? on the login page. See Your account.

How do I add my child?My family → Add a child. See Family and children.

How do I delete my account?Edit profile → Permanently delete profile. See Your account.

Who decides prices, opening hours and cancellation rules? Your club. About the club shows its contact details and rules.

Contact

For questions about your club — prices, memberships, refunds, groups — contact the club. For anything about SportyPlus itself, write to info@sporty.plus.